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Returns & Warranty

Returns

All Faro Aviation products come with a 30-day money back guarantee. We have put state-of-the-art engineering and best materials in use to ensure our customers’ satisfaction. If, however, you are not happy with your purchase for any reason, simply return the product within 30 days of purchase.

To be eligible for return, your item must:

  • Be in new, saleable condition
  • Accompany all the original packaging, manuals, etc
  • Be returned within 30 days of receipt
  • Be Purchased directly from Faro Aviation*

* For purchases from authorized dealer/reseller, please contact the center directly.

If the returned item does not meet requirements above, there will be a restocking fee or you’ll be issued a store credit instead.

We will credit you the full amount of the goods value but not the shipping charges. To return a product, call 1-855-359-3276 or contact us via email RMA@flyfaro.com  .

Please note that custom made products are non-refundable. 

Warranty

FARO Aviation Warranty: During the product warranty, if your product malfunctions, it will be replaced limited to Faro’s warranty terms and conditions. To be eligible for Warranty Program:

  • You must be the initial purchaser of the new product from Faro Aviation or one of the authorized dealers
  • The Headset has been properly maintained, not abused, misused, altered, modified, or repaired
  • Be reported to Faro Aviation within 10 days of discovering the problem
  • All work under warranty must be performed by Faro Aviation
  • All returned products must be shipped to our address, freight prepaid, accompanied by a dated proof of purchase
  • The purchaser voids this warranty if he, she or others attempt to repair, service or alter the product in any way
  • This warranty does not apply in the event of accident, abuse, improper installation, unauthorized repair, tampering, modification, fire, flood, collision or other damage from external sources, including damage which is caused by user replaceable parts (leaking batteries, etc.)
  • This warranty does not extend to any other equipment or aircraft to which this product may be attached or connected
  • Comply with full terms and conditions is available at Warranty Terms and Conditions Page

 Please note that warranty on custom made products may take longer to process.

To inquire about Faro Aviations’ Warranty program on your Headset, please contact info@flyfaro.com .